Total Quality Management/ Total Quality Leadership in Sales

Authors

  • Dr. Jim Grant
  • Dr. Donelda McKechnie

Abstract

IntroductionThe main idea of Total Quality Management (TQL) and Total Quality Leadership (TQL) revolves around continuous improvement. The processes require that informed and enlightened management and leadership apply measurement standards to assess the business areas that are operating outside the expected levels. Once identified, then the next step is to introduce modifications that are targeted at improving results.

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Published

2009-10-01

Issue

Vol. 5 No. 3 (2009): Market Forces Research Journal Volume 5 No 3

Section

Articles

License

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