Abusive Supervision, Organizational Citizenship Behavior and Job Satisfaction

Authors

  • Masood Hassan Institute of Business Management, Karachi, Pakistan
  • Shehla Khan Aga Khan University, School of Nursing and Midwifery, Karachi, Pakistan
  • Faraz Wajidi Dow University of Health Sciences, Karachi, Pakistan

Abstract

Abusive supervision is a problem in both service and non-service industries. Therefore, the study has examined the consequences of abusive supervision in private hospitals of Karachi. The data was collected from 380 respondents from 10 hospitals. The results suggest that due to abusive supervision, nurses in private hospitals are highly dissatisfied with their jobs. Moreover, the abusive behavior of supervisors’ makes nurses stressed which makes it difficult for them to balance their work and family life. Thus, we suggest that the hospital management should spend resources on mentoring and training. This study focuses only on small and medium sized private hospitals of Karachi. Future studies may also analyze large public hospitals in Pakistan after incorporating other variables such as organizational culture, job commitment and turnover intentions.Keywords: Abusive supervision, organizational citizenship behavior, job satisfaction, nurses

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Published

2019-12-22

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Vol. 14 No. 2 (2019): Market Forces Research Journal Volume 14 No 2

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